Summary
Learn about SponsorTrace’s refund policy for subscription plans, billing terms, and eligibility for refunds on purchases made through the platform.
This Refund Policy explains how refunds are handled for purchases made through SponsorTrace.
By purchasing a paid plan on SponsorTrace, you agree to this Refund Policy.
1. Free Plan Availability
SponsorTrace offers a free plan that allows users to explore core features of the platform before upgrading.
Because users can try the platform before purchasing, refunds for paid subscriptions may be limited.
2. Subscription Payments
SponsorTrace offers paid subscription plans that provide access to additional features and capabilities.
When you subscribe to a paid plan:
- you agree to pay the applicable subscription fees
- your payment method will be charged according to the selected billing cycle
- subscriptions may renew automatically unless canceled
3. Refund Eligibility
Refunds may be considered in the following situations:
- duplicate charges
- accidental purchases
- technical issues that prevented access to the platform
Refund requests must typically be submitted within 7 days of the transaction. Refund eligibility is determined at the discretion of SponsorTrace.
4. Non-Refundable Situations
Refunds may not be issued in the following cases:
- partial use of the service
- change of mind after purchase
- failure to cancel a subscription before renewal
- misuse of the platform or violation of the Terms of Service
Because SponsorTrace provides immediate access to digital services, refunds may be limited once access has been granted.
5. Canceling a Subscription
You can cancel your subscription at any time through your account settings.
When a subscription is canceled:
- access to paid features continues until the end of the billing period
- no further charges will be applied
Canceling a subscription does not automatically trigger a refund for previous payments.
6. Processing Refunds
If a refund is approved:
- refunds will be issued to the original payment method
- processing time may vary depending on the payment provider
- refunds typically appear within 5–10 business days
7. Payment Providers
SponsorTrace uses third-party payment providers to process transactions.
These providers may include:
- Stripe
- payment gateways
- financial institutions
Payment processing is subject to the policies of these providers.
8. Contact for Refund Requests
To request a refund, contact our support team with the following information:
- account email address
- transaction details
- reason for the refund request
- Email: support@sponsortrace.com